Effective Date: 10/24/2025

1. Introduction

Welcome to ITeck Managed Services (“we,” “our,” or “us”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, request our services, or communicate with us.

By using our website or providing your information, you agree to the terms outlined in this policy.

2. Information We Collect

We collect information to provide and improve our services. This may include:

A. Information You Provide:

• Name, email address, and phone number (e.g., through contact or service request forms)
• Company name and business details
• Service-related preferences or messages you send us
• Consent records for SMS or email communications

B. Information Collected Automatically:

• IP address, browser type, and device information
• Usage data such as pages visited and actions taken on our website
• Cookies and analytics data to improve website performance

3. How We Use Your Information

• Respond to inquiries and service requests
• Schedule or perform managed IT services and support
• Send transactional or service-related communications
• Send SMS or email updates if you have opted in
• Improve website functionality and user experience
• Maintain legal compliance and protect our business interests

4. How We Share Information

We do not sell or rent your personal data. We may share limited information with:

• Trusted vendors or service providers who assist us in operating our business (e.g., hosting, analytics, or messaging providers)
• Regulatory or legal authorities if required by law
• Third-party communication platforms strictly for message delivery (see Section 8 for 10DLC compliance)

All vendors and partners are bound by confidentiality and data protection agreements.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or alteration. Despite these efforts, no online system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or to resolve disputes.

7. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information
• Withdraw consent for marketing or SMS communications
• Request details about how your information is used

8. 10DLC Compliance and SMS Consent

ITeck Managed Services complies with all A2P 10DLC (10-Digit Long Code) messaging regulations established by U.S. mobile carriers and The Campaign Registry (TCR).

When you provide your phone number and opt in via a form, you consent to receive SMS messages from us regarding:

• Appointment scheduling or service updates
• IT service alerts or maintenance notifications
• Occasional promotional or informational messages

Your consent is not a condition of purchase. Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP, or request assistance by replying HELP.

We maintain records of all SMS consents, including timestamp, phone number, and message content, as required by 10DLC compliance standards. We do not share or sell phone numbers to third parties for marketing.

9. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies for analytics and functionality. You can adjust your browser settings to refuse cookies, but this may limit website functionality.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of those websites.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.